Florida PSC News Releases

PSC Participates in National Consumer Protection Week

Fri, 05 Mar 2010 00:00:00 +0000

The Florida Public Service Commission (PSC) is supporting National Consumer Protection Week (NCPW), March 7-13, and will attend several consumer meetings during the week. NCPW’s 2010 theme, Dollars and Sense: Rated A for All Ages, highlights the importance of using good consumer sense at every stage of life—from grade school to retirement.The PSC, through its current outreach campaign, Trains, Planes, and Solar PVs, will help consumers learn more about the PSC’s history. Other relevant Commission topics include renewable energy, fuel diversity, energy efficiency, water conservation, a growing telecommunications network, and bundled billing.This year’s NCPW message is simple: it’s never too early or too late to become a more informed and empowered consumer. Regardless of age and financial situation, everyone can always learn more about spending and managing money wisely.During NCPW and throughout the month, the PSC will make presentations to various senior organizations, libraries, and at Ambassadors for Aging Day 2010, a day at the Capitol for elders and their advocates.The PSC encourages consumers to visit its Web site at www.floridapsc.com for more information on water and energy conservation and the NCPW Web site at www.consumer.gov/ncpw for more consumer tips about making smarter decisions in the marketplace.The PSC will take part in the following events: Wednesday, March 1010 a.m. – 2 p.m.Ambassadors for Aging Day 2010The Capitol Tallahassee, Florida Wednesday, March 1010 a.m. – 12:30 p.m.Bradfordville Senior DayWildwood Presbyterian Church100 Ox Bottom RoadTallahassee, FloridaThursday, March 1110 a.m. – 12:30 p.m.Woodville Senior Day8000 Old Woodville RoadTallahassee, FloridaThursday, March 112 p.m. – 4 p.m.Wakulla County Public Library4330 Crawfordville HighwayCrawfordville, FloridaThursday, March 1110:30 a.m. – 11:15 a.m.Tallahassee Senior Center1400 North Monroe StreetTallahassee, FloridaTuesday, March 1610 a.m. – 12:30 p.m.Ft. Braden Senior DayFt. Braden Community Center16387 Blountstown HighwayTallahassee, FloridaTuesday, March 2310 a.m. – 12:30 p.m.Chaires Senior DayDorothy C. Spence Community Center4768 Chaires CrossroadTallahassee, FloridaThe PSC is committed to making sure that Florida's consumers receive their electric, natural gas, telephone, water, and wastewater services in a safe, affordable, and reliable manner. The PSC exercises regulatory authority over utilities in the areas of rate base/economic regulation; competitive market oversight; and monitors safety, reliability, and service.For additional information, visit www.floridapsc.com.

PSC Chairman Nancy Argenziano Takes Consumer Calls

Wed, 03 Mar 2010 00:00:00 +0000

Florida Public Service Commission (PSC) Chairman Nancy Argenziano was “on call” yesterday, answering consumer calls on the Commission’s toll-free complaint line.
Consumers calling the PSC’s 800 number talked to Chairman Argenziano and other PSC Commissioners fielding calls in the call center to kick off the PSC’s new consumer outreach campaign, “Trains, Planes, and Solar PVs.”“Our call center puts a compelling face on the service the PSC provides to Florida’s citizens, and I learned a lot by listening today,” Chairman Argenziano said. During 2009, 20,444 complaints were logged with the PSC against utility companies, with the majority of them against the electric industry.Chairman Argenziano also highlighted the upcoming National Consumer Protection Week, March 7-13, and recognized all those who are dedicated year-round to protecting consumers and assisting them with their utility concerns. She added, “We have many resources available to consumers and will continue to assist them by showing them how to save money on their utility bills by conserving energy and water.”To reach the PSC, consumers can use a toll-free number, 1-800-342-3552, a toll-free fax number, 1-800-511-0809, an e-mail address, contact@psc.state.fl.us, or a Web site complaint form (http://www.floridapsc.com/consumers/complaints/).Photo included for publication: Chairman Argenziano answers a consumer call.The PSC is committed to making sure that Florida's consumers receive their electric, natural gas, telephone, water, and wastewater services in a safe, affordable, and reliable manner. The PSC exercises regulatory authority over utilities in the areas of rate base/economic regulation; competitive market oversight; and monitoring of safety, reliability, and service.For additional information, visit www.floridapsc.com.

Florida Public Service Commission Considers Items of Interest at Upcoming Agenda Conference

Fri, 26 Feb 2010 00:00:00 +0000

The following items are among those scheduled for consideration by the Florida Public Service Commission (PSC) at the Tuesday, March 2, 2010 Agenda Conference:
ITEM 3: Docket No. 040763-TP – Request for submission of proposals for relay service for the hearing and speech impaired, and other implementation matters in compliance with the Florida Telecommunications Access System Act of 1991. The Commission will consider a staff recommendation addressing whether Florida’s CapTel service should be allowed roaming or guest options.ITEM 5: Docket No. 100039-TL – Petition to terminate service guarantee plan, by Windstream Florida, Inc. The Commission will address a staff recommendation on Windstream’s request to terminate its current Service Guarantee Program.ITEM 15: Docket No. 090182-SU – Application for increase in wastewater rates in Pasco County by Ni Florida, LLC. The Commission will address a staff recommendation about Ni Florida’s application for a permanent rate increase.ITEM 17: Undocketed – FPL suspension of Cape Canaveral and Riviera Beach conversion projects. The Commission will discuss a procedural matter related to the FPL suspension of its Cape Canaveral and Riviera Beach conversion projects. The Agenda Conference is scheduled for the following time and location:Tuesday, March 2, 20109:30 a.m.Betty Easley Conference CenterJoseph P. Cresse Hearing Room (Room 148)4075 Esplanade WayTallahassee, FloridaJoin Chairman Argenziano and Commissioners as they field consumer calls in the PSC Call Center following the March 2nd Agenda Conference and Internal Affairs meeting to kick off the PSC’s new media campaign and highlight National Consumer Protection Week, March 7-13, 2010.The Agenda Conference is broadcast on the Florida Channel (check your local listings) and is available online at www.floridapsc.com (select Commission Calendar on the top right of the Web page).The PSC is committed to making sure that Florida's consumers receive their electric, natural gas, telephone, water, and wastewater services in a safe, affordable, and reliable manner. The PSC exercises regulatory authority over utilities in the areas of rate base/economic regulation; competitive market oversight; and monitoring of safety, reliability, and service.For additional information, visit www.floridapsc.com.

PSC Chairman Nancy Argenziano To Answer Consumer Calls

Fri, 26 Feb 2010 00:00:00 +0000

Florida Public Service Commission (PSC) Chairman Nancy Argenziano will be “on call” after the PSC’s scheduled Agenda Conference and Internal Affairs Meeting, Tuesday, March 2, answering consumer calls on the Commission’s toll-free complaint line.
Consumers calling the PSC’s 800 number may reach Chairman Argenziano or one of the other PSC Commissioners fielding calls in the call center to kick off the PSC’s new consumer outreach campaign.“The PSC provides excellent service to consumers, and I look forward to joining our staff as we listen to consumers and respond to their needs,” Chairman Argenziano said. “The upcoming week of March 7 is also National Consumer Protection Week, giving us the perfect opportunity to recognize all those who are dedicated year-round to protecting consumers and assisting them with their utility concerns.” To reach the PSC, consumers can use a toll-free number, 1-800-342-3552, a toll-free fax number, 1-800-511-0809, an e-mail address, contact@psc.state.fl.us, or a Web site complaint form (http://www.floridapsc.com/consumers/complaints/).The event is scheduled for the following time and location:Tuesday, March 2, 2010Following the PSC Agenda Conference and Internal Affairs MeetingBetty Easley Conference CenterPSC Call Center (Room 171)4075 Esplanade WayTallahassee, FloridaThe PSC is committed to making sure that Florida's consumers receive their electric, natural gas, telephone, water, and wastewater services in a safe, affordable, and reliable manner. The PSC exercises regulatory authority over utilities in the areas of rate base/economic regulation; competitive market oversight; and monitoring of safety, reliability, and service.For additional information, visit www.floridapsc.com.

Customer Meeting Set for Utilities, Inc. of Pennbrooke

Mon, 22 Feb 2010 00:00:00 +0000

The Florida Public Service Commission (PSC) will conduct a customer meeting on Wednesday, February 24, for customers of Utilities, Inc. of Pennbrooke (Pennbrooke). The utility provides service to approximately 1,468 water and 1,251 wastewater customers in Lake County and has applied for a rate increase. Pennbrooke’s last rate case was in 2006.The meeting allows customers to comment on the proposed rates and any quality-of-service issues relevant to the utility. Customers are invited to attend the meeting at the following time and location:Wednesday, February 24, 20106:00 p.m.Grand Hall at Pennbrooke Fairways33825 Pennbrooke ParkwayLeesburg, FloridaThe PSC is committed to making sure that Florida's consumers receive their electric, natural gas, telephone, water, and wastewater services in a safe, affordable, and reliable manner. The PSC exercises regulatory authority over utilities in the areas of rate base/economic regulation; competitive market oversight; and monitoring of safety, reliability, and service.For additional information, visit www.floridapsc.com.

Customer Meeting Set for Sanlando Utilities Corporation

Fri, 19 Feb 2010 00:00:00 +0000

The Florida Public Service Commission (PSC) will conduct a customer meeting on Tuesday, February 23, for customers of Sanlando Utilities Corporation (Sanlando). The utility provides service to approximately 12,125 water and 9,259 wastewater customers in Seminole County and has applied for a rate increase. Sanlando’s last rate case was in 2007.The meeting allows customers to comment on the proposed rates and any quality-of-service issues relevant to the utility. Customers are invited to attend the meeting at the following time and location:Tuesday, February 23, 20106:00 p.m.Eastmonte Civic Center830 Magnolia DriveAltamonte Springs, FloridaThe PSC is committed to making sure that Florida's consumers receive their electric, natural gas, telephone, water, and wastewater services in a safe, affordable, and reliable manner. The PSC exercises regulatory authority over utilities in the areas of rate base/economic regulation; competitive market oversight; and monitoring of safety, reliability, and service.For additional information, visit www.floridapsc.com.

Customer Meeting Set for Utilities, Inc. of Longwood

Mon, 15 Feb 2010 00:00:00 +0000

The Florida Public Service Commission (PSC) will conduct a customer meeting on Wednesday, February 17, 2010, for customers of Utilities, Inc. of Longwood (Longwood). The utility provides wastewater service to approximately 1,560 customers in Seminole County and has applied for a rate increase. This is Longwood’s first rate case before the Commission.The meeting allows customers to comment on the proposed rates and any quality-of-service issues relevant to the utility. Customers are invited to attend the meeting at the following time and location:Wednesday, February 17, 20106:00 p.m.Eastmonte Civic Center830 Magnolia DriveAltamonte Springs, FloridaThe PSC is committed to making sure that Florida's consumers receive their electric, natural gas, telephone, water, and wastewater services in a safe, affordable, and reliable manner. The PSC exercises regulatory authority over utilities in the areas of rate base/economic regulation; competitive market oversight; and monitoring of safety, reliability, and service.For additional information, visit www.floridapsc.com.

PSC Approves Conservation Demonstration and Development Program

Tue, 09 Feb 2010 00:00:00 +0000

Florida’s Public Service Commission (PSC) today approved a Conservation Demonstration and Development (CDD) Program for the state’s seven investor-owned natural gas utilities, which are members of the Associated Gas Distributors of Florida trade association.The CDD Program allows the utilities, known as Local Distribution Companies (LDC), to jointly support research and development, demonstration, and monitoring of projects that promote energy efficiency and conservation. The CDD Program has a five-year cap of $2 million and a per project cap of $400,000.“Using resources wisely is critical, and this program has the potential to eliminate duplicate projects and reduce administrative costs,” said PSC Chairman Nancy Argenziano. “In addition, we hope to see an increase in the number and variety of projects completed.” The seven LDCs include Florida City Gas, Chesapeake Utilities Corporation, Florida Public Utilities Company, Indiantown Gas Company, Peoples Gas Company, Sebring Gas System, and St. Joe Natural Gas Company.The PSC is committed to making sure that Florida's consumers receive their electric, natural gas, telephone, water, and wastewater services in a safe, affordable, and reliable manner. The PSC exercises regulatory authority over utilities in the areas of rate base/economic regulation; competitive market oversight; and monitoring of safety, reliability, and service.For additional information, visit www.floridapsc.com.