Home Page > Consumer Assistance > Audio and Video
Here you will find a number of informational videos on important issues concerning
your utility services. For example, learn how to make sure your telephone bill is
completely accurate, as well as how to use your energy and water services wisely.
Our
videos require Real Network's free
RealPlayer.
Commissioner David E. Klement
 |
Point of View - The Florida Channel (February 23, 2010)
|
|
Commissioner Ben A. “Steve” Stevens III
 |
Point of View - The Florida Channel (February 23, 2010)
|
|
Chairman Carter's
Lifeline Awareness Week
Public Service Announcement
 |
During its first annual “Lifeline Awareness Week,” September 8-13, 2008 the Florida
Public Service Commission promoted the Link-Up Florida and Lifeline Assistance Programs
which offer discounts to help Florida residents have access to affordable basic
local telephone service.
|
|
Chairman Edgar's Interview with the Florida Channel
 |
The Chairman of the Florida Public Service Commission provides an overview of the
PSC, talks a little about her background, the role of Commissioners and touches
on some of the agency's objectives.
|
Hurricane Preparedness
 |
Hurricane season has started. Be prepared with a hurricane plan for your home and
business. The Florida Public Service Commission has created an informative set of
Hurricane Preparedness tips for prior to landfall and recovery to help with your
plan to keep your family, employees, and property safe.
|
SAVE MONEY on Your Local Phone Service
 |
The Lifeline Assistance Program and Link-Up Florida offer assistance to qualified
residential telephone customers. They are designed to ensure that the basic telephone
connection (hook-up) and service remain affordable to all residents of Florida.
|
Link-Up and Lifeline Assistance Interview
Utility Problems? Call the PSC (Part I)
Problems with your electric, natural gas, telephone, water or
wastewater services? Call the Florida Public Service Commission.
Utility Problems? Call the PSC (Part II)
The Florida Public Service Commission can assist you with questions
or complaints regarding your utility services.
Conserving Water and Energy
Learn how to save money and protect Florida's environment by conserving
our precious resources.
Call Before You Dig
A free call can keep you from disrupting essential electric, natural
gas and other services. It could also save your life!
Navigating Your Phone Bill (Part I)
Do you sometimes feel a little lost when trying to figure out
your telephone bill? The Florida Public Service Commission can help show you the
way.
Navigating Your Phone Bill ( Part II)
Telephone bills can be pretty confusing. Fortunately, the Florida
Public Service Commission can help clear up some of the confusion.
Fight Back Against Slamming
Don't let anyone change your telephone service without your permission.
Fight Back Against Cramming
If there are charges for services or memberships on your telephone
bill that you didn't request, you may have been "crammed."
Understanding Area Code Changes
Find out how new technology, as well as increased competition
in the telephone industry, have made area code changes necessary in Florida.
Public Pay Phone Pricing
Public pay phone pricing is no longer regulated by the Florida
Public Service Commission, but prices should be clearly marked nevertheless.
We Need Your Help
Report pay phones that do not operate properly to the Florida
Public Service Commission, and call for a free checklist.
Choosing the Right Calling Plan
With so many choices out there, be sure of what is really being
offered before making a decision.
Buyer Beware
Confused about all of the new choices and terminology in the telecommunications
marketplace? The Florida Public Service Commission can help.
Selecting Long Distance
Know your rights and choose a long distance carrier carefully.
Back to TOP
For more information contact us at:
2540 SHUMARD OAK BLVD.
TALLAHASSEE, FL 32399-0850
contact@psc.state.fl.us
Or call our consumer hotline:
1-800-342-3552
Or
File a complaint